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Terms & conditions
In our online store you are able to purchase watches and straps designed by Hirwill. It is important for us that your shopping experience is pleasant and that our web site is easy to understand and use. Contact us at firstname.lastname@example.org if you have any questions, we will do our best to answer your question as soon as possible. The following terms and conditions apply to all orders placed by the customer, hereinafter referred to as ’you’. Throughout the site, the terms ’we’, ’us’ and ’our’ refer to Hirwill.
To shop at hirwill.com you need to be 18 years old or over and posses a valid credit or debit card that we accept. By placing an order you are accepting our terms and conditions. Please make sure that you have read and understood these terms when using our site or placing an order. Hirwill reserves the right to revise the information in these terms, users are responsible for keeping themselves updated with such changes.
All orders are subject to availability. We reserve the right to limit the quantity of the products that we supply and/or refuse orders that is placed in bad faith or fraud. The currency used in our webshop is SEK (Swedish Kronor). Displayed USD is only for guidance and may vary due to currency fluctuations.
Once we have received your order an automatic confirmation will be sent out to your e-mail. We try to keep our stock levels as accurate as possible, in the event that an item is unavailable you will shortly be contacted by mail. If we have already received payment for this order, we will attempt to refund the applicable amount using the same method used to make the payment.
We offer free shipping world wide. We always try to send your order within 48 hours. Please note that the Hirwill 015 runs in a low production volume by a micro watch brand. Each watch is carefully assembled by hand by Hirwill in Sweden. The assembly is done on demand, which means we need 1-3 weeks in production time before the watch is sent to you. Once it’s delivered we want to make sure you see and feel that extra care that we put into your special timepiece! The products are sent from Sweden. Delivery times may vary depending on where the order is to be delivered. Occasional delays may occur during peak periods or in the case of unexpected events. Please keep in mind that we are a small company, shipping may be delayed due to traveling or holidays. We will do our best to send the product to you as soon as possible.
VAT is included in the price for orders made within the EU. Please note that local VAT and/or customs tariffs can apply for orders placed outside of the EU. The deduction or inclusion of VAT is to meet recommended retail price.
Payment and security
We accept online card payment with MasterCard, VISA and American Express. When you pay with credit card, the payment is handled by our payment partner Stripe to guarantee security. To secure and protect the data you send us we use SSL, Secure Socket Layer technology.
We offer a full refund on all unworn products purchased from our webshop. You have the right to cancel or return your purchases within a period of 14 calendar days after the day of delivery of the goods, which means that you are allowed to change your mind and send back the goods you have received, without any obligations from your side, apart from the return shipping fees.
Products are to be returned undamaged and unused with all packaging and labels intact. Please remember that the financial responsibility for the return is yours until it reaches us. For faulty items Hirwill will make a full refund to you as soon as possible and at the latest within 14 calendar days of receiving your notice of cancellation, provided we have received the items. Please send us an email as soon as possible to email@example.com for any refund issues.
We offer a one (1) year international warranty from date of purchase. The warranty covers manufacturing defects.
If the product is returned during the warranty period, Hirwill will repair or replace any defected parts within a reasonable time after the product is returned. Please keep your receipt, proof of purchase is required for all warranty claims.
Privacy and cookies
Our web site hirwill.com and registered domain is owned by Hirwill Handelsbolag. The company is registered in Sweden.
117 50 Stockholm
VAT ID SE969780943301