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Terms & conditions

About Hirwill

In our online store you are able to purchase watches and straps designed by Hirwill. It is important for us that your shopping experience is pleasant and that our web site is easy to understand and use. Contact us at info@hirwill.com if you have any questions, we will do or best to answer your question as soon as possible. The following terms and conditions apply to all orders placed by the customer, hereinafter referred to as ’you’. Throughout the site, the terms ’we’, ’us’ and ’our’ refer to Hirwill.

Ordering

To shop at hirwill.com you need to be 18 years old or over and posses a valid credit or debit card that we accept. By placing an order you are accepting our terms and conditions. Please make sure that you have read and understood these terms when using our site or placing an order. Hirwill reserves the right to revise the information in these terms, users are responsible for keeping themselves updated with such changes.

All orders are subject to availability. We reserve the right to limit the quantity of the products that we supply and/or refuse orders that is placed in bad faith or fraud. The currency used in our webshop is SEK (Swedish Kronor). Displayed USD is only for guidance and may vary due to currency fluctuations.

Once we have received your order an automatic confirmation will be sent out to your e-mail. We try to keep our stock levels as accurate as possible, in the event that an item is unavailable you will shortly be contacted by mail. If we have already received payment for this order, we will attempt to refund the applicable amount using the same method used to make the payment.

Delivery

We offer free shipping world wide. We always try to send your order within 48 hours. The products are sent from Sweden. Delivery times may vary depending on where the order is to be delivered. Occasional delays may occur during peak periods or in the case of unexpected events. Please keep in mind that we are a small company, shipping may be delayed due to traveling or holidays. We will do our best to send the product to you as soon as possible.

VAT is included in the price for orders made within the EU. Please note that local VAT and/or customs tariffs can apply for orders placed outside of the EU. The deduction or inclusion of VAT is to meet recommended retail price.

Payment and security

We accept online card payment with MasterCard, VISA and American Express. When you pay with credit card, the payment is handled by our payment partner Stripe to guarantee security. To secure and protect the data you send us we use SSL, Secure Socket Layer technology.

Returns

We offer a full refund on all unworn products purchased from our webshop. You have the right to cancel or return your purchases within a period of 14 calendar days after the day of delivery of the goods, which means that you are allowed to change your mind and send back the goods you have received, without any obligations from your side, apart from the return shipping fees.

Products are to be returned undamaged and unused with all packaging and labels intact. Please remember that the financial responsibility for the return is yours until it reaches us. For faulty items Hirwill will make a full refund to you as soon as possible and at the latest within 14 calendar days of receiving your notice of cancellation, provided we have received the items. Please send us an email as soon as possible to info@hirwill.com for any refund issues.

Warranty

We offer a one (1) year international warranty from date of purchase. The warranty covers manufacturing defects.

If the product is returned during the warranty period, Hirwill will repair or replace any defected parts within a reasonable time after the product is returned. Please keep your receipt, proof of purchase is required for all warranty claims.

Privacy and cookies

Hirwill works to ensure that your privacy is protected when using our services and/or web site. We do not store or share credit card information, email or other personal information with third parties. For delivery purposes your contact details is provided to shipping partner. Our website uses cookies to enhance and simplify your visit and shopping experience.

Company information

Our web site hirwill.com and registered domain is owned by Hirwill Handelsbolag. The company is registered in Sweden.

Hirwill Handelsbolag
Högalidsgatan 34A
117 30 Stockholm
Org.Nr. 969780-9433
VAT ID SE969780943301

Our story

We are a Swedish micro watch brand, dedicated to deliver high quality watches with great attention to detail. We take a large amount of inspiration from the nature surrounding the place where we grew up. A place with forests, lakes and mountains right in our own backyard.

We like to think ourselves as a micro beer brewery that’s located in the watch industry. We provide our brew to a limited group of people. Our goal is not to produce the next best seller watch. Instead we are driven by passion and joy, and as most micro breweries we are not afraid to be different and experiment with flavors and styles.

@hirwillwatches

For more inspiration, follow us on instagram.

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